Refund and Returns Policy

Thank you for shopping at Maha Autism Store.If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Maha Autism Store.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Maha Autism Store, accessible from https://www.mahaautismstore.pk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

  • You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
  • The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
  • In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement via our official contact channels.
  • We will reimburse You no later than 14 days from the day on which We receive the returned Goods, using the same means of payment as You used for the Order (minus any applicable advance or shipping transaction costs where specified).

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days.
  • The Goods are in their original packaging, unused, and in the same condition that You received them.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • Hygiene & Oral Motor Products: Due to health protection and safety reasons, sensory chewies, oral motor tools, and unsealed personal items cannot be returned once opened or unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular-priced Goods may be refunded; items on sale or clearance cannot be refunded unless permitted by applicable law.

Returning Goods

  • You are responsible for the cost and risk of returning the Goods to Us.
  • We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable courier service.
  • We are unable to issue a refund without actual physical receipt of the returned Goods or verifiable proof of delivery to our warehouse.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact our support team:
 
  • By WhatsApp: Use our official store contact number for quick assistance.
  • By Email: Reach out via our primary store support email.